Do Not Sell My Personal Information

Last Updated: 21 August 2025

Your Privacy Rights Under Australian GDPR

At Zireluna, safeguarding your personal data is of the utmost importance to us. As a company based in the Australia, we adhere strictly to the Australian Privacy Act as well as the EU GDPR, which applies to individuals residing in the European Union and European Economic Area (EEA).

Our Commitment: We Do Not Sell Your Personal Information

Zireluna does not sell, rent, or trade your personal data to third parties. Your information is only shared with trusted third-party providers—such as payment gateways and delivery services—where necessary to fulfil your purchase and provide you with a smooth shopping experience.

Your Rights Under GDPR

If you are located within the Australia, EU, or EEA, you have the following rights regarding your personal information:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (Right to Be Forgotten): You may request deletion of your data, subject to applicable legal or regulatory obligations.
Right to Restrict Processing: You can request that we limit how your data is used in certain circumstances.
Right to Object: You have the right to object to the processing of your data where justified.
Right to Data Portability: You can request that we provide your personal data in a commonly used and machine-readable format.
Right to Lodge a Complaint: You have the right to raise a complaint with your national data protection authority if you believe your rights have been infringed.

What Data We Collect

We may collect and process the following categories of personal data:

Contact Information: Your name, email address, and phone number
Billing and Shipping Addresses
Payment Details: Processed securely via our payment providers
Order & Purchase History
Device Information: Including browser type, IP address, and access times

How We Use Your Data

Your data is used for legitimate purposes, including to:

Process and dispatch your orders
Provide effective customer service
Tailor your experience on our website
Improve our products and services
Send transactional emails and marketing content (only if you've opted in)

Data Sharing and Third Parties

We only share your information with trusted service providers who help us operate our business and serve you better, including:

Payment processors (for secure transaction processing)
Shipping and delivery partners (for order fulfillment)
Website hosting and technical service providers
Customer service platforms

These partners are contractually required to protect your data and use it only for the specific services they provide to us.

Marketing Communications

We will only send you marketing communications if you have explicitly opted in to receive them. You can opt out at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly using the information below
Updating your preferences in your account settings

How to Exercise Your Rights

If you wish to exercise any of your GDPR rights or have questions about how we handle your personal information, please contact us using the following methods:

Contact Information

Email: info@zireluna.com

Phone: +61470404594

Contact Form: Visit our contact page

Business Name: Zireluna

Address:

Zireluna
180 Mona Vale Rd
St Ives 2075
Australia

We aim to respond within 24 hours during our opening hours.

Customer Service Hours:

Monday to Friday: 9:30 AM to 17:30 PM (Australian Time)
Saturday & Sunday: Closed

Data Protection Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the relevant data protection authority:

Australian residents: Information Commissioner's Office (OAIC)
EU/EEA residents: Your national data protection authority

We are committed to safeguarding your personal information and ensuring transparency in how we handle your data. Thank you for choosing Zireluna.