Terms of Service

Last updated: 20 August 2025

Please take the time to read these Terms of Service carefully before using any part of our site. By continuing to use the site or making a purchase, you agree to comply with these Terms. If you do not agree with any part of these Terms, you may not access the website or use any of our services. If these Terms are deemed an offer, your acceptance is strictly limited to the Terms outlined here.

Any new features, tools, or updates introduced to the current store will also be governed by these Terms of Service. The most recent version of our Terms is always available on this page. We reserve the right to update or modify these Terms at any time by publishing changes directly to this page. It is your responsibility to check back periodically. Continued use of the website following any updates will constitute acceptance of the revised terms.

This site is hosted by Shopify Inc., who provide the e-commerce platform that enables us to sell our products and services securely online.

SECTION 1 – ONLINE STORE USAGE

By agreeing to these Terms of Service, you confirm that you are of legal age in your country, region, or jurisdiction, or that you are of legal age and have authorised any minor dependents to use this site under your supervision.

You must not use our products or services for any unlawful or unauthorised purposes. This includes, but is not limited to, violations of local, national, or international laws (such as intellectual property regulations).

You are strictly prohibited from introducing any viruses, malicious software, or code that may disrupt or damage the functionality of the website or service.

Any breach of these Terms will result in the immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL TERMS

We reserve the right to refuse access to our website or services to any individual at any time, for any reason, without obligation to disclose that reason.

Please note that non-sensitive information you provide (excluding payment details) may be transmitted across various unencrypted networks and may undergo formatting adjustments to meet technical requirements. All payment data, such as credit card details, is securely encrypted during transmission across networks.

You agree not to copy, reproduce, sell, or exploit any part of our services or website content – including access or contact information – without our prior written consent.

Section headings in these Terms are included for convenience and will not affect the interpretation of any clause.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do our best to ensure that all information on this site is accurate and up to date. However, we cannot guarantee the completeness, reliability, or timeliness of all content. The materials presented are intended for general reference only and should not be the sole basis for decision-making.

Occasionally, the site may contain historical data for reference purposes. This information is not guaranteed to be current and should not be relied upon as such.

We reserve the right to make changes to the site's content at any time, but are under no obligation to update specific information. It is your responsibility to stay informed of any changes made to the website.

SECTION 4 – CHANGES TO SERVICES AND PRICING

All product prices are subject to change at any time without prior notification.

We reserve the right to amend, suspend, or fully discontinue any part of our services or website content without notice and at our sole discretion.

Zireluna cannot be held responsible to you or any third party for price adjustments, service interruptions, or the removal of any product or feature from the site.

SECTION 5 – PRODUCTS AND SERVICES

Some of our items and services are offered exclusively through our online platform. These may be available in limited stock and can only be returned or exchanged in accordance with our official Return Policy.

We make every effort to present product colours and images as accurately as possible. However, due to variations in screen resolution and settings, we cannot guarantee that the colours displayed on your device are a true representation of the actual item.

We reserve the right—but are not obliged—to limit the sale of our products or services to specific individuals, regions, or countries. This may be applied on a case-by-case basis. We also reserve the right to limit the quantity of any product or service per order or customer.

Product descriptions, prices, and availability are subject to change at any time without prior notice. We may discontinue any product or service without liability.

We cannot guarantee that all products or services will meet your personal expectations. Nor do we guarantee that any defects within the service or site will be corrected immediately.

SECTION 6 – BILLING AND ACCOUNT INFORMATION ACCURACY

We reserve the right to decline or cancel any order placed with us, at our sole discretion. This may include limiting quantities per customer, household, or order—based on shared account details, credit card numbers, or billing and/or shipping addresses.

If any modifications or cancellations occur, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.

We also reserve the right to block orders that, in our judgment, seem to originate from resellers, distributors, or unauthorised commercial purchasers.

By shopping with us, you agree to provide accurate and up-to-date purchase and account information. It is your responsibility to ensure your billing details, contact information, and payment credentials (including card numbers and expiry dates) are current so we can process your order efficiently and contact you if necessary.

For further details, please refer to our Return Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

At times, we may offer access to third-party tools via our website. These tools are provided "as is" and "as available," without warranties or guarantees of any kind. We do not monitor or control these tools and accept no liability for how they function or how they may affect your use of our site.

Your use of these optional tools is entirely at your own discretion and risk. We recommend reviewing the terms and privacy practices of each third-party provider before using their services.

From time to time, we may introduce new features or services—including additional tools or functionalities—via our website. These will also fall under the scope of these Terms of Service.

SECTION 8 – LINKS TO THIRD-PARTY SITES

Some of the content, products, or services featured through our platform may contain elements provided by third parties.

Links on our site may redirect you to external websites that are not operated or managed by Zireluna. We do not take responsibility for evaluating the content or accuracy of such third-party sites and disclaim all liability for materials, products, or services offered by any external sources.

Any dealings you have with third-party websites—including purchases or service use—are solely between you and the third party in question. We encourage you to carefully review their terms, policies, and privacy practices before completing a transaction. Any complaints, claims, or concerns related to third-party products or services should be addressed directly to the provider.

SECTION 9 – USER FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit content to us—whether in response to a request (such as a giveaway entry) or voluntarily (like reviews, ideas, suggestions, or proposals)—you agree that we have the unrestricted right to use, edit, publish, distribute, translate, and display that content in any format or medium, at any time.

We are not obligated to:

• Keep your submissions confidential;
• Compensate you for the content you submit; or
• Respond to your submission.

While we may monitor or remove content we find inappropriate, we are not required to do so. We reserve the right to take down any material that we, at our sole discretion, find offensive, illegal, defamatory, obscene, or in violation of intellectual property rights or these Terms of Service.

By submitting content, you confirm that:

• You own or have the right to share it;
• It does not violate any intellectual property, privacy, publicity, or proprietary rights of others;
• It contains no harmful code or malware;
• It is not defamatory, obscene, abusive, or otherwise unlawful.

You must not impersonate someone else or mislead us or third parties about the origin of your content. You are solely responsible for your submissions, and we do not accept liability for any user-generated content posted by you or others.

SECTION 10 – HANDLING OF PERSONAL INFORMATION

Any personal data you provide while using our store is handled in accordance with our Privacy Policy.

SECTION 11 – SITE ERRORS, MISSTATEMENTS & OMISSIONS

While we strive for accuracy, our website may occasionally contain typographical mistakes, incorrect pricing, outdated offers, or incomplete product details such as shipping charges or stock availability.

We reserve the right to:

• Fix any mistakes or gaps in information;
• Update or change content at any time without prior notice (even after you've placed an order);
• Cancel any order placed using inaccurate details.

We are not required to clarify or revise any information unless legally obligated. Just because a page or section is labeled with an update date doesn't necessarily mean all its content is current or has recently been changed.

SECTION 12 – UNACCEPTABLE USE OF OUR WEBSITE

Beyond the terms already stated, the following activities are strictly prohibited when using our site or services:

• (a) Engaging in illegal acts or encouraging others to do so
• (b) Violating any local, national, or international laws and regulations
• (c) Infringing on copyrights, trademarks, or intellectual property—ours or others
• (d) Harassing, threatening, or discriminating against others based on personal characteristics
• (e) Providing false, misleading, or deceptive information
• (f) Uploading or distributing viruses, spyware, or harmful code
• (g) Harvesting or tracking personal information without consent
• (h) Engaging in phishing, spamming, scraping, or similar unauthorized activities
• (i) Posting or transmitting obscene or offensive material
• (j) Attempting to bypass or undermine website security or interfere with service performance

Violating any of these rules may result in the immediate suspension or termination of your access to our website and services.

SECTION 13 – NO GUARANTEES; LIMITATION OF LIABILITY

We make no assurances that your access to or use of our services will be uninterrupted, timely, secure, or error-free. Likewise, we do not promise that the outcomes from using our services will be accurate, reliable, or meet your expectations.

You acknowledge and agree that we may temporarily suspend or permanently discontinue any aspect of our service at any time, with or without prior notice.

All use of the website and services is at your own risk. Unless explicitly stated otherwise, everything provided through the service—including all products—is offered "as is" and "as available," without any form of guarantee or warranty. This includes all implied warranties such as merchantability, satisfactory quality, suitability for a specific purpose, durability, and non-infringement.

Under no circumstances shall Zireluna, its team, affiliates, or service providers be held liable for any form of damage or loss—including, but not limited to, indirect or consequential losses, loss of profits, data, revenue, or savings, or costs for replacement products—arising from your use of our site, services, or products. This applies whether your claim is based in contract, tort (including negligence), strict liability, or otherwise, even if we were advised of the possibility of such damages.

If local law does not allow the exclusion or limitation of liability for incidental or consequential damages, our liability shall be capped to the maximum extent allowed by applicable legislation.

SECTION 14 – INDEMNITY

You agree to fully indemnify, defend, and hold harmless Zireluna, along with our parent company, affiliates, staff, contractors, suppliers, and representatives, from any claims, damages, or legal demands (including legal fees) arising from:

• Your breach of these Terms of Service;
• Your infringement of any law or third-party rights;
• Your misuse of our website, services, or content.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that portion shall still be enforced to the fullest extent permitted by law. The unenforceable clause will be considered removed from the agreement without affecting the validity of the remaining terms.

SECTION 16 – TERMINATION

Any responsibilities or obligations you or we have incurred before termination will remain in effect even after the agreement ends.

You may terminate this agreement at any time by notifying us or by simply ceasing use of our website and services.

If we believe you have violated any part of these Terms, we may terminate this agreement immediately, without notice, and block access to our services. You will still be responsible for any outstanding charges or obligations up to the date of termination.

SECTION 17 – ENTIRE AGREEMENT

Our failure to act on or enforce any part of these Terms does not constitute a waiver of our rights.

These Terms of Service, along with our other posted policies or notices, represent the full agreement between you and Zireluna regarding your use of our site and services. They override any prior discussions, proposals, or agreements, whether spoken or written.

In the event that any part of these Terms appears ambiguous, such ambiguities shall not be interpreted against the party that drafted the document.

SECTION 18 – GOVERNING LAW

These Terms of Service, along with any separate agreements under which we deliver products or services to you, are governed by and shall be interpreted in accordance with the laws of Australia. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of Australian courts.

SECTION 19 – CHANGES TO THESE TERMS

The latest version of our Terms of Service is always available on this page for your reference.

We reserve the right to revise, modify, or replace any part of these Terms at our sole discretion by publishing updates to our website. It is your responsibility to check this page periodically for any changes. By continuing to use our website or services after updates have been made, you acknowledge and accept the revised Terms.